Partner Education Series 

Visit Huntington Beach hosts complimentary networking events and training sessions featuring marketing tools, tips, and strategies you can use to market your business. By registering for a virtual meeting, you'll receive the Zoom link and a post-event link to watch the recording in case you're not able to join us live. We occasionally host in-person networking events. See below for each monthly topic and to register. To be notified when new meetings are posted, sign up for our Partner Newsletter

For questions, contact Heather Saez, Senior Manager of Tourism and Partner Services.

Upcoming Partner Information Meeting Dates

The VHB Partner Education Series presents:

PES Workshop Final

Oops, That Wasn't Supposed to Happen! Now What?

Mistakes happen at work. Being prepared to handle them can make all the difference. Join us for this interactive event and learn how to de-escalate situations and rebuild trust with customers.

During the workshop, you will:

  • Walk through real-life examples of service failures and how to resolve them.
  • Learn tips for communicating effectively.
  • Explore ways to rebuild long-term trust with your customer base after a service failure.

Choose from two session options:

Location: Memorial Hall, 1718 Orange Ave., Huntington Beach, CA 92648

The workshop will be led by Molly Bracken, an Orange County local and hospitality workshop facilitator. Bracken has over 20 years of diverse leadership, operational excellence, and human resources experience at properties such as the Peninsula Hotel in Beverly Hills, St. Regis Monarch Beach Resort, and Westin South Coast Plaza.


Additional Resources

Partner Education Series YouTube Playlist

Watch some of our most popular sessions below, or check out our YouTube library for all previous recordings from the Partner Education Series.

Social Media Engagement Tips 

How to Increase Your Exposure on

Social Media 101 

How to Use the Partner Portal

Yelp Help: How to Leverage Yelp for Your Business